From: Larry Xxxxxxx <Larry_Xxxxxxx@sunshine.net>
Date: April 1, 2009 7:52:59 AM PDT (CA)
To: info@SNTransport.ca
Subject: Excellent services provided to MARGARET Wxxxxx on March 31/09!

Trevor White:  Just a note to tell you how much we appreciated your excellent services provided in picking my wife up at Horseshoe Bay and getting her out to UBC Multiple Sclerosis Center.  Your drivers both ways (there and back) were prompt, courteous, and very skilled.  To be honest, I had never used your services before and being from out of town I was worried that connections would not be met.  There was absolutely no reason to worry - I am very impressed with your company, staff and your commitment to helping the disabled!  Keep up the good work! 

Kind regards, 

Larry Wxxxxxx.

From: Grace XXXXX <XXXXX@gmail.com>
Date: January 27, 2009 4:24:04 PM PST (CA)
To: info@SNTransport.ca
Subject: Applauding your excellent employee, Sam XXXXXXX

To the SNTransport Employer;

I am a patient in the GF Strong Cente in Vancouver, and on Jan. 14 I was taken to an appt. with a podiatrist with one of your wheelchair accessible vehicles. The driver was Sam XXXXXX

I wanted to tell you what an excellent employee he is and how relieved I was to have someone as kind, helpful, personable, caring, respectful, courteous and professional as he was, especially since it was my first time using a wheelchair accessible vehicle, and also because my eyesight isn't good and so his excellent work/service really helped to reassure and comfort me in this time of major transitions in my life.

I will likely be using SNTransport some more before I leave this facility, and hope that if I do, I get to have him as my driver again. Anyways, I think you have a wonderful employee and I think you should hang onto him!! : I hope you have a great week!

With much appreciation,
Grace - Surrey, BC

From: Rob & Lu
Date: August 31, 2008 8:38:30 AM PDT (CA)
To: info@SNTransport.ca
Subject: a note of gratitude

Dear Owner/Manager of SN Transport:
 
I would like to sincerely thank your company for the excellent job they provide for my mother, Maria When I first met Sean, I was struck by how caring and compassionate he was towards his elderly customers.  On Friday, August 30th, my mother left her purse containing all her ID and approximately $200.00.  Needless to say, she was extremely upset and distraught. 
 
I contacted the dispatcher, Trevor, and was handled in a very professional and caring manner.  He immediately took charge of the situation and tried to resolve it.  Unfortunately, Sean had already finished his working day and could not be reached.  Trevor assured me he would contact me the next day when Sean came in to work.
 
At 6:45 p.m.,mom answered a knock at the door and found Sean standing there!  To her relief, her purse was returned intact, including the money!  We cannot express our gratitude enough to Sean for going above and beyond his duties!  In her state, mom may not have thanked Sean or compensated him for his thoughtfulness, but she hopes to do that in the near future. 
 
Thank you, Sean for being so thoughtful, kind and caring.  You are a real asset to your company and an example what it is to ge a Good Samaritan! 
 
I have written to Global News, Mike McCardell and reported this story.  It would be nice if Sean received public recognition for his good deed.
 
Most sincerely and with gratitude,
 
Luciana Xxxxxxxxxx
604-XXX-XXXX

From:  Xxxxxx Xxxxx
Sent:   Wednesday, April 02, 2008 10:22 AM
To:     xxxxxxxxxx
Subject:  re:  SN Transport

Just some feedback re: this service.
I have nothing but positive things to say about this company.
I have found them to be prompt ( and we all know what a treat that is after so much waiting for the ambulances). The staff are courteous cooperative helpful and very pleasant with the patients.  I have been MOST impressed with all of my experiences with them.  Sam, at dispatch, consistently understanding (even with last min. requests)
My faith in efficiency & professionalism is restored. 

Complex Discharge Medical Unit 
Surrey Memorial Hospital

“…… ……..the Ministry of Health and EHSC are supportive of the development of non-medical transport service such as yours to allow BCAS to focus on emergency patient care and transport…. You are encouraged to continue to engage in dialogue with Health Authorities in order that such services expand in British Columbia Columbia”
Mr. Fred Platteel
CEO of BC Ambulance Service

Since we began using SN Transport - it has opened up the world to our ALS Society patient members. Now I can confidently request transport for high needs people and know that they are going to arrive at their Doctors appointments and Society events on time and safely. It is such a good feeling to be able to rely on SN Transport to assist us with such efficiency. All the patient members comment on the kindness and friendliness of your drivers. Thank you so much for providing such an efficient service.

 
Lisa Hercus - ALS Society of BC - Patient Services Coordinator

Hi - First of all let me say thank you so much. all the patients LOVE SNT and so do we. Also, We have an elderly patient who needs to go to Dermatology Outpatients at VGH possibly on Monday. Could you please call her re: her appointment .......................She came with SNT today. Transport next week to Dermatology Outpatient Clinic ONLY

Thanks a lot XXX. p.s. Could you please give us some more brochures and some more cards when you get a chance.

We are very,very happy customers.
Geriatric Triage Assessment - Emergency Department - VGH

My husband needs care and for him it is just amazing !! Cabs service either did not pick him up or were late taking him to hospital. His strength is limited and it is not squandered waiting for cabs.

Absolutely Fabulous service - there is no comparison, you are AAA

Sharon & David Burnard - Burnaby

The service provided by SN Transport's drivers and other staff is excellent. I can be confident that I will always be delivered to exactly where I need to be, rather than merely left at an address where I may not always know what direction to head in to get to my final destination. And the freedom of being allowed to be spontaneous even with my wheelchair and guide dog is wonderful, and truly progressive!"
Sharon Wagner - Executive Director
Canadian Council of the Blind, BC-YT Division

I would like to take this opportunity to thank you for the extremely helpful services that you have provided to me in the last six months. The accident that i was involved in seven months ago left me with a severely broken leg, and following surgery I required transportation to and from my doctor, surgeon, physiotherapist etc etc. The service was excellent, the staff was friendly, curteous and most important: they were and are reliable, always on time.  I can't say enough about how much I have benefited from these services.  Much appreciated.

Sincerely - Carlos Calles - Richmond

The service all round is excellent. Drivers are courteous, attentive, helpful - the vehicles always immaculate, comfortable and safety requirements e.g. personal seat belts, are fully addressed. Dispatch is courteous and overall the service is safer and more reliable than any other.

Inga Kay - Kiwanis Care Center - Nth Van

Patients are made comfortable by the driver both in and out of the vehicle and delivered safely to the doctors office. A lot more comfortable for the patient.

Maria Fabellorin - Vancouver

I want to thank you for such an excellent and much needed service !!

Inver Lea Sugden - Community Therapists Vancouver

My husband G..... passed away last week at St Paul's Hospital. I would like to thank you and your drivers for the great help that you gave G...... to enable him to practice law as long as he could.  It was very important to him.  I will always remember your driver pushing his wheel chair through the snow covered street in our cul de sac.  G..... spoke of that often.

Again thank you very much.


Talk to you soon,
KB - Coquitlam

I would like to take this opportunity to let you know how much we value your service. We were referred to you approximately 6 months ago. When I called to request information it was provided in a straightforward and timely manner. Setting up an account was a very simple process. All of our staff find your website easy to use and provides up to date information. We have used your service since March 31st, 2005 and have found it has been a good experience overall. Your drivers are always professional and personable to our clients. We appreciate the fact that they have extensive first aid experience. Due to the nature of the procedures that our clients undergo it is important that they have the added assurance they will be taken care of should they find medical attention is needed quickly as they are transferred from False Creek Surgical Center to our clinic in Surrey. The dispatcher is always able to track where the transport is in their journey should we need to know at any given time. They have even followed up when changes in schedules occur from time to time. Again, we appreciate your service and hope to continue doing business with your company. Sincerely
Lyn Cannata - Administration Manager Back in Motion Rehab Inc - Surrey.